Cancellation and Refund Policy
Effective: August 4, 2026
1. Subscription Model
Hosting services are recurring subscriptions, billed monthly or annually as selected at checkout, and renew automatically until cancelled. There is no money-back guarantee.
2. Cancelling
- You may cancel any service at any time from the client area or by support ticket.
- Cancellation stops future renewals. Your service remains active until the end of the current paid term.
- No prorated refunds are issued for the unused portion of a billing term.
3. Non-Refundable Items
- Subscription fees already billed (monthly or annual)
- Domain registrations, renewals, and transfers (fees are committed to the registry immediately and cannot be recovered)
- Setup fees, add-ons, overage charges
4. Billing Errors
If you believe you were billed in error (for example, a duplicate charge), contact support@rodyworks.com within 30 days of the charge and we will investigate and correct verified errors.
5. Failed Payments, Fraud, and Chargebacks
Unpaid invoices may lead to suspension and then termination per the Terms of Service. Accounts terminated for fraud or Acceptable Use Policy violations forfeit any credit balance. Please contact us before initiating a chargeback - chargebacks on properly invoiced services are handled per the Terms of Service.
6. Account Credit (Wallet) Refunds
Funds you add to your account balance remain yours and are applied automatically to invoices as they are issued.
You may request a refund of any unused balance at any time. Because infrastructure usage is metered and billed to us in arrears, refunds are released in two parts: we promptly refund the portion not required to cover current usage, and we release any remainder after the close of the applicable monthly billing cycle, once usage for that period is final. Amounts owed for services already used or invoiced are deducted before the balance is returned.
While a refund request is pending, the balance is held and cannot be spent. You may cancel the request at any time before it is processed.
Account credit is not refundable where an account is terminated for fraud or for violation of the Acceptable Use Policy (see section 5).
7. What happens to your data after cancellation
When you cancel a service it is switched off but kept for 14 days, so you can reactivate it or download anything you need.
We email you before the end of that period. After 14 days the service and any data it holds are permanently deleted and cannot be recovered. Please export anything you want to keep before then.
If you would like more time, contact us before the period ends.